Support

CONTRACT TYPE: Full-time
 

LOCATION: Yorkshire
 

Role Summary 

AVworx, design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences.  

Currently, as we continue to expand our client base and services, we have a new opportunity for a technical-minded individual to join our engineering team.  

Working as a Field Service Engineer, you will take accountability for providing reactive support and planned preventative visits for some of our customers across the corporate and public sector, offering the successful individual both fantastic exposure and variety in their day-to-day activities.
 

Essential Duties And Responsibilities  

• Plan and undertake planned preventative maintenance customer visits, keeping their Audio Visual, Video Conferencing and Digital Signage systems maintained
• Work to detect and prevent potential failures before they occur, rectify any known issues and provide feedback on system status and make recommendations for system operation, future usage and reliability
• Carry out reactive support calls to customer sites, to remedy a fault where it can’t be fixed via remote support
• Communicate identified faults in a clear and detailed manner to our helpdesk colleagues, whilst also clearly explaining faults to the client
• Update helpdesk software
   

Skills and Abilities  

• Experienced in fault finding of audio visual and video conferencing systems
• Good understanding of computer software and hardware systems
• Networking knowledge to fault find audio and video conference networks, e.g., Dante audio and Multicast video streams
• Understanding both digital/analogue audio and video signals e.g. HDMI, Display Port, DVI Component, and Composite
• Control System fault finding and programming of Crestron, AMX and other leading manufacturers
• Configuration and fault finding of Digital Sound Processors (DSP) such as Q-Sys, Biamp and Symetrix
• Background of supporting IPTV systems, Digital Signage & Satellite systems from OneLan, Tripleplay, Exterity and MediaStar
• Exposure to working with new and emerging technologies