Sales

 Job brief

We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Provide data and guides to help the sales team
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Liaise with account managers to develop specific sales strategies
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Suggest sales process improvements

• Proven work experience as a Sales support specialist or Sales support associate
• Hands on experience with ERP and CRM systems
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Excellent communication skills
• Analytical and multitasking skills
• Teamwork and motivational skills

Supporting the sales team, presales act as a technical consultant, using drawing packages to design and create a bill of materials,  full system descriptions aiding the sales proposal, and supporting the business as required. 

Essential Duties and Responsibilities

• Ability to translate customer requirements into functional scope of works  and create system designs.
• Review pre-construction design and documentation.
• Provide assistance with technical design and level of effort needed by estimating hours and highlighting logistical challenges for the sales team to consider while pricing the opportunity.
• Generate full system descriptions and block diagrams
• Identify all cabling and miscellaneous material needs.
• Assist Account Manager with labor and material estimates for projects.
• Assume ownership of project installation when required.
• Develop engineering and architectural (RCP/Floor Plan) drawings, calculation, acoustical modeling or other data as required
• Provide on-going engineering support as needed
• Meet with vendors/prospective vendors to help evaluate product as requested.

Other duties assigned as needed

Skills and Abilities

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Proven business writing skills
• Proficient with test and calibration equipment
• Support user acceptance testing
• Ability to diagnose complex system problems
• Advanced computer skills as required for the design, configuration, and operation of AV equipment
• Ability to work and think independently and ensuring to meet deadlines
• Effective communication and interaction with employees, clients and colleagues
• Valid clean Driver’s License 

Education and/or Experience

• Formal education in Electronics or related field preferred
• A minimum of 4 years of AV experience